Senior Account Manager (E-commerce)

We are seeking a passionate and ambitious Senior Account Manager to join our growing team.


About the role

You will be arriving at a very exciting time of agency expansion. Your role will be a blend of senior level relationship management (for some of our tier 1 clients and retailers), leadership, strategy and financial management. Challenged by evaluating our client’s needs and their aspirations you will be executing strategic plans and supporting the delivery team in the successful engagement of both B2B/B2C and ecommerce build projects whilst maintaining key profitability and driving additional revenue.

Meeting room
Support Team


  • Engage with a wide range of exciting and interesting clients and projects
  • Create trusting and long lasting relationships with our client stakeholders
  • Lead and own the delivery of client objectives and measurement against these
  • Take a lead role in client meetings, lead confident and knowledgeable presentations and discussions
  • Collaborate with Sales, Project and Support managers to ensure smooth on-boarding of new clients and the effective delivery of SLAs
  • Seek to grow the client’s business and identify opportunities to upsell for revenue growth
  • Undertake the creation of proposals, review meetings, roadmaps, performance and strategy reviews with clients
  • Assist with new business preparation, presentations and attend pitches
  • Work within a collaborative, friendly but driven Client Services team
  • Drive Ridgeway’s account management and delivery function forward
  • Consult across the internal Ridgeway teams and clients

Essential experience

  • You will be naturally commercially savvy
  • Passionate about your role with good understanding of the digital and eCommerce industry
  • Positive attitude with high levels of personal motivation
  • Solid experience of working within a digital agency
  • Experience of working with CMS, eCommerce and associated marketing technology platforms
  • A high standard of written language and numeric analytical proficiency
  • Good meeting/minute/contact reporting abilities
  • Excellent organisational and time management skills
  • Experienced in delivering confident, polished presentations and excellent negotiation skills

Further details

  • Salary

    A competitive salary, subject to skills and experience. Please state your salary expectations on application.

  • Location

    This role is based at our Witney studio in Oxfordshire, but will require you to travel to client premises in London and across southern England on an occasional basis. We may also consider applications for our London office (near Oxford Circus).

  • Equal opportunities

    We are an equal opportunities employer who strongly supports diversity in our team and welcome applications from all suitably qualified candidates.

  • No agencies

    We only accept direct applications and request agencies are respectful of this.

Send us your details to apply for this role or future opportunities

Just upload your CV and tell us some basic details about yourself, giving us an overview of how your skills and experience fit the role's criteria.

If you would like to discuss this or any other roles in any detail, please contact and mark your email for the attention of Amy Ireson.

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