Support packages that work for your business
Our Standard SLA Support package provides our clients with fast, reliable support to optimise and evolve their website, ensuring it remains current and competitive. Work is carried out on a time and materials basis and provides flexible and reliable support without business-critical cover.
Our Premium Support package is designed to give you more peace of mind with one-hour response time targets and same day resolution targets. This is a fixed price package, and is ideal if your website is business-critical or takes a high volume of orders.
We also offer an Extended Premium Support option with out of hours care. You can increase your service levels to suit your business needs and select specific additional supported hours or opt for full 24/7 cover provided by our expert team.