Kentico Xperience Hosting & SLA Support

We’re experts in keeping businesses running smoothly

Your gold partner for website hosting, adoption & support

As a Kentico & Microsoft Gold Partner we provide a fully monitored and featured Microsoft Azure cloud-based hosting environment that gives incredible flexibility. And with our track record in providing seamless SLA-bound support services, we play a big part in maintaining the business continuity of our clients.

We’re also skilled at adopting existing Kentico websites and quickly boosting their performance.

Support planning

Microsoft Azure

Scalable, performant & secure Azure hosting

We're here every step of the way to ensure your solution remains secure, reliable and fully optimised.

  • Value

    Better return on investment by reducing overall hosting costs

  • Performance

    A faster, more performant website with pinpoint performance monitoring and testing

  • Scalability

    A more flexible environment that can scale as demand changes

  • Analysis

    Deep data dive in real time - running user journey loops to track performance and accurately identifying bottlenecks as they happen

Hosting options to suit your business and its growth

  • Our dedicated hosting package is a Private Cloud solution on hardware dedicated to you and offering resiliency which minimises single points of failure.
  • Our shared hosting solution is a high-resilience platform which keep the costs low by sharing the infrastructure and resources. Shared hosting is ideal for websites which don’t have high traffic requirements.
  • If you have existing relationships with hosting partners and have the infrastructure in place you may wish to host your own platform, supported by our standalone hosting package.

Find out how we can help your business

Project planning

The launch of a digital project is just the start.

Our experienced and customer-centric maintenance & optimisation experts are on hand when you need them. From design enhancements to technical optimisation, SEO clean-ups to content planning and curation, we’ve got your support covered.

Support packages that work for your business

Our Standard SLA Support package provides our clients with fast, reliable support to optimise and evolve their website, ensuring it remains current and competitive. Work is carried out on a time and materials basis and provides flexible and reliable support without business-critical cover.

Our Premium Support package is designed to give you more peace of mind with one-hour response time targets and same day resolution targets. This is a fixed price package, and is ideal if your website is business-critical or takes a high volume of orders.

We also offer an Extended Premium Support option with out of hours care. You can increase your service levels to suit your business needs and select specific additional supported hours or opt for full 24/7 cover provided by our expert team.

Ridgeway's committed, approachable team work for us on both development and support projects. They're like part of our team rather than a third party Terry Roffey
Retail and Ecommerce Applications Manager, hmv

Adopting & optimising existing Kentico solutions

Clients choose Ridgeway to adopt their existing Kentico-based websites because of our deep product knowledge and our track record in enhancing and improving any existing Kentico solution. As a Kentico Gold Partner and Quality Expert with an in-house Kentico Most Valued Professional, our Kentico expertise is world-class.

We find ways to quickly improve website performance, which has an instant effect on user satisfaction and conversion. We then work with clients to roadmap key improvements over time to ensure their site continues to develop sustainably and in line with business objectives.

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